Who to Call First After a Fire, Flood, or Storm Damage?

Feb 14

2 min read

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A Step-by-Step Guide for Families in Crisis

When disaster strikes—whether it’s a house fire, flood, or storm damage—knowing who to call first can make all the difference in securing your home, protecting your family, and getting back on your feet quickly.

At Hestia360, we specialize in providing furnished temporary housing for families displaced by unexpected disasters. Follow this guide to take immediate action after a loss.

1. Call 911 (Emergency Services) If Necessary

If your home is on fire, or if there’s a gas leak or structural damage, call 911 immediately. Emergency responders, including firefighters, paramedics, and law enforcement, will secure the area and ensure it is safe for reentry.

2. Contact Your Insurance Company (Initiate Your Claim)

Reach out to your home insurance provider as soon as possible to start your claim and inquire about your Additional Living Expenses (ALE) coverage for temporary housing.

Key Questions to Ask Your Insurer:

Does my policy cover temporary housing expenses?
How long will ALE coverage last?
What expenses are reimbursable?

Hestia360 can work directly with your insurance company to place you in a fully furnished home—at no upfront cost to you.

3. Secure Temporary Housing (Avoid Hotels)

Instead of staying in a cramped hotel, opt for a fully furnished home through Hestia360, designed for long-term comfort.

Why Choose Hestia360?

Fully stocked kitchens
Private yards
WiFi and dedicated workspaces
Pet-friendly options

Call Hestia360 at (512) 766-4353 to secure housing quickly.

4. Contact a Public Adjuster (If You Need Help Fighting Your Claim)

If your insurance provider delays, undervalues, or denies your claim, consider hiring a public adjuster to negotiate fair compensation on your behalf.

5. Call a Restoration Company to Begin Repairs

Hire a professional restoration company to assess and repair damage. Many companies offer direct billing to insurance, minimizing your out-of-pocket costs.

By following these steps, you can reduce stress, secure housing quickly, and focus on rebuilding. If you need temporary housing after a disaster, Hestia360 is here to help.